Information We Collect - To provide specialized healthcare logistics and sanitation services, we collect the following
- Business Contact Details: Names, titles, facility addresses, phone numbers, and emails for coordination and billing.
- Logistical & Tracking Data: Locations, timestamps, and digital signatures captured via our administrative tracking systems.
- Payment Information: Data required for ACH transfers, credit/debit cards, or insurance processing.
- Asset Documentation: We track identifying markers of clinical specimens and sensitive data to ensure a rigorous chain of custody; we do not access the contents of medical records.
How We Use Your Information - Your data is used strictly to support operational efficiency
- Service Delivery: Facilitating "STAT" and on-demand delivery of lab specimens, records, and pharmaceuticals.
- Compliance: Maintaining records to satisfy HIPAA, OSHA, and Biosafety Protocols.
- Administrative Tracking: Providing real-time digital references of assets during transit.
Protection of Sensitive Assets - The "STAT" Standard: For high-priority transit, we implement the following rigorous safeguards
- Trained Personnel: Every courier is HIPAA and OSHA trained to protect the integrity of diagnostic assets.
- Chain of Custody: A digital reference system monitors critical assets throughout their journey.
- Specialized Infrastructure: We utilize "Cold Chain" protocols to ensure pharmaceuticals and specimens remain in optimal condition.
Data Sharing and Disclosure - We do not sell your information, and disclosure occurs only for
- Service Coordination: Sharing logistics with in-house personnel to complete tasks.
- Regulatory Requirements: Reporting to agencies as required for public safety and compliant transport.
- Professional Trust: Sharing data with trusted partners under strict confidentiality for billing or legal compliance.
- Your Rights and Transparency: You may review or update contact and billing information at any time for consumer access and correction purposes. We provide administrative tracking data to confirm service completion and compliance.
The Well Cloud Group
110 Coliseum Xing # 5117
Hampton, VA 23666-5971
Phone: 757-977-5606
Email: clientservices@wellcloudgroup.org
Last Updated: April 29, 2026
